Amabhizinisi athola indawo yawo nomaphi lapho uquqaba lushintsha khona. Manje lapho izigidi eziyizinkulungwane ezingu-2.5 kubo bonke abantu zisebenza ku-WhatsApp, amabhizinisi angaphuthelwa kanjani leli thuba? Ukuzwa lowo mkhuba u-WhatsApp wethule ibhizinisi le-WhatsApp emuva ngoJanuwari 2018.

Umehluko oyinhloko phakathi kwakho kokubili ukuthi WhatsApp iwuhlelo lokusebenza lomuntu siqu lokuthumela imiyalezo ngenkathi ibhizinisi le-WhatsApp linensiza yebhizinisi. Usebenzisa i-Business WhatsApp, ungaxhumana namakhasimende akho, uqoqe umkhondo futhi udale amathuba okuxhumana okwengeziwe, nokunye okuningi.

Okulandelayo ezinye zezici ezibalulekile lapho ibhizinisi le-WhatsApp likhipha i-WhatsApp evamile:

Amakhathalogi omkhiqizo:

Ngokungafani ne-WhatsApp Business yakho yomuntu siqu ikuvumela ukuthi wenze izinhlu zomkhiqizo wakho. Ungakhombisa umkhiqizo wakho ngobuhlakani ngezithombe, amathegi entengo yazo, futhi uze uwuxhume newebhusayithi yebhizinisi lakho.

Ukulebula kwengxoxo:

Ungalebula zonke izingxoxo zakho usebenzisa i-Business WhatsApp. Ngokusebenzisa lesi sici ngobuchule ungalebula amakhasimende akho njengathembekile, inyoni yangaphambi kwesikhathi, ephuthumayo, isikhalazo, nanoma yini ukuze uthole umkhondo mayelana nabantu okhuluma nabo.

Amakhodi e-QR:

Ungabeka amakhodi akho e-WhatsApp QR noma izixhumanisi ezimfushane endaweni yebhizinisi lakho njengamawebhusayithi noma amaphrofayili e-Facebook. Leli bhuloho lisiza amakhasimende akho ukuthi ahlale ngqo engxoxweni yakho ye-WhatsApp ngokuphazima kweso.

Izimpendulo ezisheshayo:

Ibhizinisi le-WhatsApp likusiza ukuthi ukhiqize izimpendulo ezisheshayo kumakhasimende akho, ukuze udale ukubandakanyeka okwengeziwe. Lokhu kungase kuhlanganise izimpendulo zemibuzo ephindaphindwayo okungadingi ukuthi uyithayiphe ngaso sonke isikhathi.

ku-WhatsApp evamile, lesi sici asitholakali. Noma kunjalo, ungathola lesi sici kwezinye izinguqulo ze-WhatsApp ze-mod ezifana I-GB WhatsApp Pro, TM WhatsApp, noma I-WhatsApp Aero.

Enza imilayezo yakho:

 Ungenza imilayezo yakho ngokuzenzakalelayo ukuze ushiye imithelela eminingi kumakhasimende akho avamile. Isibonelo, imilayezo Yonyaka Omusha Ojabulisayo, imilayezo yokubingelela, amanothi okubonga, njll.

Imiyalezo Ecebile Ngemidiya:

Ebhizinisini, ukwenza ingxoxo ibe ngumuntu futhi ihehe kakhulu ingxenye yomdlalo. Yilokho inkundla yebhizinisi ye-WhatsApp ekusiza ukuthi ukwenze. Ungathumela imilayezo enothile kwemidiya kuzithameli zakho okuhlanganisa izitika, amavidiyo, izithombe, umsindo, namadokhumenti.

Kufinyeleleka Kakhulu Kubantu:

Ngokungafani ne-WhatsApp evamile, i-Business WhatsApp inokufinyeleleka komphakathi okuningi kusuka kuzo zonke izinkundla ezihlukahlukene zokumaketha njenge-Meta, Izikhangiso ze-Instagram, nezinye. Okulandelayo yizici ezibalulekile ezisiza abantu ukuthi bashintshe kalula phakathi kwezinkundla ezihlukahlukene futhi bangene ngqo ebhokisini lakho lengxoxo yebhizinisi:

• Amakhodi we-QR
• Inkinobho eshumekiwe yenkundla yezokuxhumana kuwebhusayithi yakho
• Izixhumanisi ezimbili eziya kumakhasi e-Facebook
• Ukuhlanganiswa nezikhangiso ze-Instagram kanye ne-Facebook

Ukusakaza:

Yize lesi sici sitholakala kuzo zombili izinguqulo, ebhizinisini le-WhatsApp unokusetshenziswa kwalo okuhluke ngokuphelele. Njengebhizinisi eliku-inthanethi, ungase ujwayelane nezincwadi zezindaba noma izaziso ze-SMS zokuphromotha.

 Ngendlela efanayo, usebenzisa lolu hlelo lokusebenza ungasebenzisa ukusakazwa kokuqukethwe kwakho kokuphromotha. Ngokusebenzisa ukusakaza, ungasabalalisa okuphakelayo kwebhizinisi lakho kubantu abangafika kwabangama-256 ngesikhathi esisodwa. Ngaleyo ndlela, ungagcina amakhasimende akho ematasa futhi azi ngemikhiqizo yakho ezayo kanye nokuphakelayo.

Qaphela:

Ungasebenzisa zombili izinguqulo ze-WhatsApp kudivayisi efanayo kodwa udinga izinombolo zocingo ezimbili ezihlukene zazo. Uma ufuna ukuzisebenzisa zombili ngesikhathi esisodwa, kungakuhle ukusebenzisa ethi Nokho, ebhizinisini le-WhatsApp ungasebenzisa inombolo yakho yasendlini ukuze uqiniseke i-akhawunti yakho.

Kufana nenkundla yakho ye-imeyili yokumaketha noma i-CRM esebenzisana ne-WhatsApp namanye amathuluzi okuthengisa. Ama-API webhizinisi awaqukethe isixhumi esibonakalayo kodwa inkundla axhumeke kuyo.

Emabhizinisini aphakathi nendawo noma amakhulu, kungcono ukusebenzisa i-WhatsApp Business API kune-App. Ukwengeza, ukuba ne-WhatsApp Business API kukunikeza umaka oluhlaza eduze kwegama lebhizinisi lakho okuwuphawu nje lokuba semthethweni kwezithameli zakho.

Nawa umehluko obalulekile:

WhatsApp Ibhizinisi	I-WhatsApp Business API
Kumahhala ukusebenzisa	Ikhokhwa ngezingxoxo ezingu-1000 mahhala
Ine-interface yayo ehluke kancane ku-WhatsApp evamile	Isebenzisa iziphetho ezingaphambili zezinhlelo zokusebenza enamathiselwe kuzo.
Ungayisebenzisela amabhizinisi amancane ngempumelelo	Yakhelwe ukuphatha amabhizinisi amakhulu, i-CRM, nemikhankaso yokumaketha.
Ukufinyelela kwayo kufike koxhumana nabo be-WhatsApp kuphela	Ingenisa abathintwayo abavela ku-CRM nakwezinye izinkundla zokumaketha.

Ngonyaka odlule Ibhizinisi le-WhatsApp njengelodwa lenze imali eyizigidi eziyizinkulungwane ezingama-123 zamadola emabhizinisini njengokusho kwawo Isitatimende. Amazwe amaningi asebenzisa le ndlela yokuxhumana emisha njengoba isu lawo lebhizinisi neBrazil, Mexico, nePeru lihamba phambili.

Amabhizinisi ayaqonda ukuthi ukuxhuma kumakhasimende akunethiwekhi efanayo nayisebenzisela abangani bawo nomndeni kwakha ubudlelwano obusekelwe ekwethembeni. Ikakhulukazi, ukuxhumana kwamahhala nokufinyeleleka kalula kuyenge amabhizinisi ukuthi amukele lolu shintsho oluhle kwezokuxhumana.

I-Outlook:

Ukusebenzisa i-WhatsApp Business kuwukuzizwisa okunamandla kunokusebenzisa imiyalezo evamile ye-WhatsApp. Ingcono kakhulu kubanikazi bamabhizinisi amancane futhi isekelwe ekufinyeleleni kwayo okulinganiselwe kodwa mahhala. Kulula ukuyiphatha futhi uyifinyelele. Nokho, uma usebenzisa wena siqu phakathi kwabangane nomndeni, kufanele ukhethe i-WhatsApp evamile.

Noma kunjalo, uma ufuna ezinye izici ze-WhatsApp zebhizinisi ezihlukile ku-WhatsApp yakho evamile, ungaya kwezinye izinguqulo ze-WhatsApp ze-top-notch mod njenge I-WhatsApp Aero, fm whatsapp, I-GB WhatsApp, noma WhatsApp Plus.

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